Privacy Policy

Information Collection and Use

At Bristol Community Connect, we are committed to safeguarding the privacy of our website visitors and service users. We may collect personal information such as names, email addresses, postal addresses, and other contact details, provided voluntarily by users through registration forms, newsletter subscriptions, and other interactions with our site. This information is used to respond to inquiries, provide users with requested services, and send important updates regarding our offerings. We ensure that this information is collected, stored, and processed in compliance with relevant data protection laws in the United Kingdom, such as the Data Protection Act 2018 and the UK GDPR. We undertake regular reviews of our data collection and processing practices to maintain accuracy and security.

Additionally, we may collect non-personal information such as browser type, device information, and website usage data through cookies or similar technologies to enhance the user experience and for analytical purposes. Users have the option to disable cookies in their browser settings, although this may impact the functionality of the website. Information gathered will not be shared with third parties without explicit consent, except where required by law or governmental authorities.

Data Retention and Security

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. To protect this information from unauthorized access, use, or disclosure, we implement appropriate technical and organizational measures, including encryption, firewalls, and secure server facilities. Access to personal data is restricted to authorized personnel who are bound by confidentiality obligations. Despite our efforts, we cannot guarantee the absolute security of data transmitted over the internet, and users must acknowledge this potential risk.

We conduct regular security assessments and audits to ensure continued compliance with data security standards. Users have the right to request access to their personal data, request corrections, or request deletion where applicable. Any such requests can be made by contacting us through our designated email address.

User Rights

Under the applicable data protection regulations, users have certain rights regarding their personal information. These rights include the right to access, rectify, or erase the personal data we hold about them. Users can also request the restriction of processing or object to the processing of their personal data under certain circumstances. To exercise these rights, users should contact us at [email protected]. We will respond to such requests within the timeframes prescribed by law.

In addition, users have the right to lodge a complaint with the Information Commissioner's Office (ICO) if they believe that their data has not been handled in accordance with data protection laws. While we encourage users to contact us first to resolve any concerns, they do have the option to contact the ICO directly for further assistance.

Changes to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to users through the website or via email. Users are encouraged to review this page regularly to stay informed about how we are protecting and using their information. Continued use of the website following any changes to this policy will be deemed as acceptance of those changes. If users have any questions or require further clarification about any aspect of this Privacy Policy, they are invited to contact us directly via the provided email address.

Contact Information

For any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at our postal address: 63 Cafe Street, Penicuik EH26 8HQ, United Kingdom, or via email at [email protected]. We aim to address all inquiries promptly and efficiently, ensuring the privacy and security of our users is maintained.